面向服務型業務的 WhatsApp 範本
涵蓋提醒、付款跟進、登記確認和再預約提示的即複製即用訊息。已在真實服務業務中驗證——可自由調整。
預約提醒
提前 24 小時和 1 小時傳送——平均可減少約 40% 的爽約。
Hi {{name}}, just a friendly reminder you're booked with {{business}} tomorrow at {{time}}. Reply YES to confirm or let me know if anything changed. See you then!
Hi {{name}}, see you in an hour at {{time}}. Address: {{address}}. Reply if anything came up so we can re-schedule.
課程後跟進
當天或 24 小時後傳送——提升客戶留存並及早發現問題。
Great session today, {{name}}! Recap: {{recap}}. For the next 48h: hydrate, foam-roll, and try the mobility drill from today. See you {{nextSession}}.
Hi {{name}}, I missed you today at {{time}} — hope everything's OK. Want to re-schedule? Pick a slot here: {{bookingLink}}.
再預約提示
最後一次課程後 2-4 周傳送——讓客戶保持規律回訪。
Hi {{name}} — locking in next week's sessions. Same time slots work? Reply with a YES or send me alternatives.
Hi {{name}}, it's been a few weeks since your last session. Want to keep the momentum going? Book your next one here: {{bookingLink}}.
客戶登記與引導
首次預約時傳送——在第一次課程前收集客戶資訊。
Welcome to {{business}}, {{name}}! Before your first session, please complete the intake form here: {{link}}. It takes 3 minutes and helps me prepare for you. Thanks!
付款跟進
提供溫和與堅定兩種版本——先友好提醒，必要時再加強語氣。
Hey {{name}}, hope you're doing well! Quick note — invoice #{{invoice}} for {{amount}} is still open. Did you receive it OK? Happy to resend if it slipped through.
Hi {{name}}, following up on invoice #{{invoice}} ({{amount}}, due {{dueDate}}). Could you let me know when you can settle it? I can send a fresh link if helpful.