WhatsApp templates for service businesses
Copy-paste messages for reminders, payment follow-ups, intake confirmations, and rebooking nudges. Tested on real service businesses — adapt freely.
Appointment reminders
Sent 24h and 1h before — cuts no-shows ~40% on average.
Hi {{name}}, just a friendly reminder you're booked with {{business}} tomorrow at {{time}}. Reply YES to confirm or let me know if anything changed. See you then!
Hi {{name}}, see you in an hour at {{time}}. Address: {{address}}. Reply if anything came up so we can re-schedule.
Post-session follow-ups
Sent same-day or +24h — strengthens retention and surfaces issues early.
Great session today, {{name}}! Recap: {{recap}}. For the next 48h: hydrate, foam-roll, and try the mobility drill from today. See you {{nextSession}}.
Hi {{name}}, I missed you today at {{time}} — hope everything's OK. Want to re-schedule? Pick a slot here: {{bookingLink}}.
Rebooking nudges
Sent 2-4 weeks after last session — keeps clients in the cycle.
Hi {{name}} — locking in next week's sessions. Same time slots work? Reply with a YES or send me alternatives.
Hi {{name}}, it's been a few weeks since your last session. Want to keep the momentum going? Book your next one here: {{bookingLink}}.
Intake & onboarding
Sent on first booking — collects info before the first session.
Welcome to {{business}}, {{name}}! Before your first session, please complete the intake form here: {{link}}. It takes 3 minutes and helps me prepare for you. Thanks!
Payment follow-ups
Soft and firm variants — start friendly, escalate only when needed.
Hey {{name}}, hope you're doing well! Quick note — invoice #{{invoice}} for {{amount}} is still open. Did you receive it OK? Happy to resend if it slipped through.
Hi {{name}}, following up on invoice #{{invoice}} ({{amount}}, due {{dueDate}}). Could you let me know when you can settle it? I can send a fresh link if helpful.
Want these sent automatically?
ClientFlow can send these on a schedule, pre-filled from your appointments and invoices — no manual copy-paste.