Delivery and Cancellation Policy
Information about digital service delivery and subscription cancellation.
Last Updated: October 5, 2026 | Version 2.1
ClientFlow is a completely digital service. There is no physical product delivery. When you purchase a subscription, you get instant access to the service. We offer a FREE tier and 14-day FREE trial so you can try before you buy. Additionally, we offer a 14-day money-back guarantee on your first paid invoice.
1. Digital Service Delivery
ClientFlow is a SaaS (Software as a Service) platform. Our services are provided entirely online.
- Your account is activated instantly after payment is confirmed
- All features are accessible through your web browser
- Mobile access is available through responsive design
- There is no physical shipping or delivery process
2. Activation Time
Instant Activation
Payments made by credit card or debit card are processed instantly. Pro features become active within seconds after payment confirmation.
Payment Processing
All payments are securely processed through iyzico infrastructure. If you experience payment issues, you can contact our support team.
3. Cancellation Policy
Cancel Anytime
You can cancel your subscription at any time. After cancellation, you continue to use the service until the end of your current billing period. Cancellation only stops future automatic renewals.
| Subscription Type | Cancellation Process |
|---|---|
| Monthly Subscription | Use until period end, automatic renewal cancelled |
| Annual Subscription | Use until year end, automatic renewal cancelled |
| Trial Period | Free cancellation within 14 days, no payment taken |
4. Refund Policy
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on your first paid invoice or on a PRO Lifetime purchase (one refund per account). A refund ends paid access when it goes through. After 14 days, or for any subsequent renewal payments, all sales are final, and a cancelled plan stays active until the end of the period already paid.
- Try Before You Buy: Use our FREE tier (10 customers) or a 14-day FREE trial of the plan you choose (CSV import and calendar sync start with a paid plan). First paid invoice has a 14-day money-back guarantee.
- First Invoice (within 14 days): Refundable to your original payment method via Settings → Subscription → Request refund
- After 14 Days or Renewals: All sales final — a cancelled plan stays active until the end of the period already paid
- Cancellation: Stops future billing only - no money is returned for paid periods beyond the 14-day window
5. How to Cancel
Log into your account
Sign in to your ClientFlow account using your email and password.
Go to Subscription settings
Go to Settings > Subscription in your dashboard and choose Cancel subscription, or email contact@clientflow.center if you need help.
Click Cancel Subscription
Your subscription will remain active until the end of your current billing period.
6. Data After Cancellation
Your data is not deleted when you cancel your subscription. Your subscription stays active until the end of the period you have already paid for; after that the account becomes read-only.
- If you have more than 10 active clients, the rest are archived, not deleted
- For 30 days you can view and export your data but not add or change it; after that the account is locked until you subscribe again
- Team seats and add-ons end with the plan
- To have your data erased, delete your account in Settings (if your account is locked, email contact@clientflow.center)
7. Contact
For questions about delivery or cancellation:
contact@clientflow.center