Managing Your Subscription
Managing Your Subscription
This guide covers everything about your ClientFlow subscription — from understanding your current plan to upgrading, managing payment methods, and taking advantage of Founding Member pricing.
Current Plan
View your current subscription details at Settings → Subscription. This page shows:
- Plan name — Your current tier (Free, Starter, Pro, Pro Duo, or Team)
- Status — Active, Unpaid, or Cancelled
- Billing cycle — Monthly renewal date
- Next payment — Amount and date of next charge
- Founding Member status — Whether you have locked-in pricing
- Usage summary — Clients, storage, and team seats used vs. limits
Plan Comparison
| Feature | Free | Starter | Pro | Pro Duo | Team |
|---|---|---|---|---|---|
| Price (USD/mo) | $0 | $14 | $39 | $59 | $99 |
| Clients | 5 | Unlimited | Unlimited | Unlimited | Unlimited |
| Storage | 25 MB | 500 MB | 5 GB | 7 GB | 10 GB |
| Team seats | 1 | 1 | 1 | 2 | 3 base + up to 50 addon |
| Analytics | Basic | Basic | Advanced | Advanced | Advanced |
| WhatsApp API | Deep links | Deep links | Full API | Full API | Full API |
| Calendar sync | Manual export | Google + iCloud | Google + iCloud | Google + iCloud | Google + iCloud |
Upgrading
Upgrade your plan at any time to unlock more features and higher limits.
How to Upgrade
- Go to Settings → Subscription
- Click Upgrade Plan
- Select your new plan
- Review the price change and prorated amount
- Confirm payment (3D Secure verification required)
- New features are available immediately
Prorated Billing
When you upgrade mid-cycle, you only pay the difference for the remaining days in your current billing period. For example, if you upgrade from Starter ($14/mo) to Pro ($39/mo) halfway through the month, you pay approximately $12.50 for the remainder (half of the $25 difference).
What Happens When You Upgrade
- New features are activated immediately
- Storage limit increases instantly
- Client limit increases (Starter and above: unlimited)
- Existing data is preserved — nothing is lost
- Your billing cycle date does not change
Downgrading
You can downgrade your plan if you need fewer features or want to reduce costs.
How to Downgrade
- Go to Settings → Subscription
- Click Change Plan
- Select the lower-tier plan
- Review what features you will lose
- Confirm the downgrade
Downgrade Considerations
Before downgrading, be aware of these limitations:
- Client limit — Downgrading to Free limits you to 5 active clients. Existing clients beyond this limit will be preserved but you cannot add new ones
- Storage — If your current usage exceeds the lower plan's limit, you will need to delete files before the downgrade takes effect
- Team seats — Downgrading from Team to a single-user plan deactivates additional team members
- WhatsApp API — Downgrading from Pro disconnects the WhatsApp Business API integration (you keep message history)
- Advanced analytics — Historical data is preserved but advanced charts become inaccessible
Downgrade Timing
Downgrades take effect at the end of your current billing period. You continue to have access to your current plan's features until the renewal date, at which point the lower plan activates and you are charged the lower rate.
Payment Methods
Manage the payment method used for your subscription.
Supported Payment Methods
ClientFlow accepts credit and debit cards processed through iyzico, Turkey's leading payment gateway. Supported card networks:
- Visa
- Mastercard
- American Express
- Troy (Turkish domestic cards)
Updating Your Card
- Go to Settings → Subscription → Payment Method
- Click Update Card
- Enter your new card details
- Complete 3D Secure verification
- Your new card is saved securely
ClientFlow never stores your full card number. Only a secure token and the last four digits are kept. All card payments require 3D Secure authentication as mandated in Turkey.
Failed Payments
If a subscription payment fails, ClientFlow will:
- Retry the payment after 24 hours
- Send you an email notification about the failure
- Retry again after 3 days
- After multiple failures, your subscription status changes to "Unpaid"
- After a grace period, the subscription is cancelled and your account reverts to the Free plan
Billing History
View all past transactions at Settings → Subscription → Billing History.
What Billing History Shows
- Date of each payment
- Amount charged
- Plan at time of payment
- Payment status (successful, failed, pending)
- Card used (last four digits)
Downloading Receipts
Click on any billing history entry to download a receipt in PDF format. Receipts include your business details, the amount charged, and the subscription period covered. These are useful for expense tracking and tax purposes.
Founding Member Pricing
Founding Member pricing is a special discounted rate offered to early adopters of ClientFlow. This pricing is locked in for as long as you maintain an active subscription.
Founding Member Rates
| Plan | Normal Price | Founding Member | You Save |
|---|---|---|---|
| Starter | $29/mo | $14/mo | 52% |
| Pro | $79/mo | $39/mo | 51% |
| Pro Duo | $119/mo | $59/mo | 50% |
| Team | $199/mo | $99/mo | 50% |
Multi-Currency Pricing
Founding Member pricing is available in four currencies:
| Plan | TRY | USD | EUR | GBP |
|---|---|---|---|---|
| Starter | 699 TL | $14 | 12 EUR | 11 GBP |
| Pro | 1,949 TL | $39 | 35 EUR | 29 GBP |
| Pro Duo | 2,949 TL | $59 | 52 EUR | 45 GBP |
| Team | 4,949 TL | $99 | 89 EUR | 79 GBP |
Keeping Your Founding Member Status
Your Founding Member pricing is preserved as long as you maintain an active paid subscription. If you cancel and later resubscribe, you will be charged the normal (higher) rate. Switching between plans (e.g., Starter to Pro) maintains your Founding Member status — you simply move to the Founding Member price of the new tier.